Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    SHOPPING INFORMATION

    Delivery charges for orders from the Online Shop?

    Delivery cost $40.00 for all order under $800.00. Any order over $800.00 would qualify for free delivery.

    How long will delivery take?

    Delivery takes 2 – 7 days from our store to your door!

    What exactly happens after ordering?

    After order is placed, we process and verify your order. Once verified we would contact to you to know your package has been processed and would be handed over to the courier for delivery. For pick up orders we would prepared and we will contact you as soon as its available for pick up.

    Where can I view my sales receipt?

    You can log into your account and see orders there or a recipe will be sent to the email provided at check out.

    How do I add a gift receipt to an order?

    Coming Soon..

    How long do I have to return an order?

    We do not accept returns or exchanges on Headphones or Wind Instruments as this product is very closely linked to personal hygiene. Please contact us for any info needed before purchase at 712-2200. For all other products, Shopnow TT  Ltd. will refund you for merchandise you return within Fourteen (14) days from the date the goods are received.

    All goods must be complete (including any manuals or accessories) unused and in their original unopened and factory sealed condition. Damaged or altered goods cannot be returned . Returns or exchanges are to be made at our store on Cipero Street, San Fernando where the products will be examined. A 20% restocking fee would be applied, all shipping returns would incur shipping fee.

    PAYMENT INFORMATION

    How is the recipient reimbursed?

    Once order is canceled we will process and apply refund to payment method used. 

    Can I be reimbursed through the original payment method?

    Yes, we will only process refund through original payment method, unless otherwise stated by us.

    Can the country receiving the shipment be different than the country of purchase?

    We are based in Trinidad and Tobago and currently we only ship within Trinidad and Tobago.

    How can I return an item?

    We do not accept returns or exchanges on Headphones or wind instruments as this product is very closely linked to personal hygiene. Please contact us for any info needed before purchase at 712-2200. For all other products, Shopnow TT  Ltd. will refund you for merchandise you return within Fourteen (14) days from the date the goods are received.

    All goods must be complete (including any manuals or accessories) unused and in their original unopened and factory sealed condition. Damaged or altered goods cannot be returned . Returns or exchanges are to be made at our store on Cipero st San Fernando where the products will be examined. A 20% restocking fee would be applied, all shipping returns would incur shipping fee.

    Will I receive the same product that I see in the picture?

    We try our best to post accurate information and images of our products however we are not responsible if information made available on this site is not complete, accurate or current.The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    Will you restock items indicated as “out of stock?”

    Depending on Availability and popularity of product we will restock within a timely manner. Please contact us if you have any questions on next availability for the product you are interested in.

    ORDERS AND RETURNS

    Delivery charges for orders from the Online Shop?

    Delivery Cost $40 for delivery Throughout Trinidad and Tobago. All order over $800 qualify for free shipping.

    How long will delivery take?

    Delivery usually take 2 – 7 business days to arrive at your door.

    What exactly happens after ordering?

    After order is placed, we process and verify your order. Once verified we would contact to you to know your package has been processed and would be handed over to the courier for delivery. For pick up orders we would prepared and we will contact you as soon as its available for pick up.

    How long does the delivery take and how much does it cost?

    Delivery cost $40.00 on all orders. Orders over $800.00 quality for free delivery. Delivery takes 2 – 7 business days

    Which browser is best to use the site?

    Our Website is made to work with all browsers. We also have a mobile friendly website.